Total Requests
0
All time
Pending Review
0
Needs attention
Store Credit Chosen
0
+5% bonus accepted
Active Links
0
Not yet used
Recent Requests
| Customer | Order | Type | Status |
|---|---|---|---|
No requests yet Generate links or customers self-serve | |||
Return Preferences
Store Credit (+5%)0%
Exchange0%
Full Refund0%
| Order | Customer | Amount | Payment | Fulfillment | Date | Return Link |
|---|
| Order | Customer | Type | Items | Status | Submitted | 🗺 Pipeline | Actions |
|---|
📨 Total Forwarded
—
all orders in accounting
🟠 Pending Payment
—
0 EGP
✅ Paid / Settled
—
0 EGP
| Order | Customer | Phone | 📦 Returned Items | 🏭 Condition | Payment Method | Account / Number | 📝 Notes | Amount | Date | Status |
|---|---|---|---|---|---|---|---|---|---|---|
No warehouse receipts yet Items appear here after Warehouse confirms receipt | ||||||||||
Refund Pipeline · مسار استرداد المبالغ
💸 مرتجعات تحتاج استرداد · Returns Needing Refund
🚚 In Transit
—
AWB created — awaiting warehouse
🏭 At Warehouse
—
Received — awaiting logistics to send to accounting
✅ Sent to Accounting
—
Forwarded — accounting will process payment
🚚
In Transit (AWB Created · En Route to Warehouse)
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🏭
Received by Warehouse (Ready to Forward)
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✅
Sent to Accounting (Forwarded — note & amount still editable)
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Warehouse Operations · عمليات المخزن
🏭 استلام المرتجعات · Receive Returns
🔍 ابحث عن أوردر · Search Order
📦
ابحث عن أوردر · Search for an Order
أدخل رقم الأوردر في الحقل أعلاه لعرض تفاصيل المنتجات وتحديث حالة كل منتج
Enter an order number above to view items and update each item's condition
Enter an order number above to view items and update each item's condition
👑 Chef May Requests
Your requests to the logistics team — they will reply here
| Order / Subject | My Request | Logistics Reply | Pipeline | Status | Date | Actions |
|---|---|---|---|---|---|---|
No requests yet Tap "+ New Request" to send a request to logistics | ||||||
Open
0
Awaiting Logistics
Needs CS Action
0
Logistics replied — CS to close
Done Today
0
Resolved
Total
0
All time
| Order | Customer | CS Agent | Request | Status | 🗺 Pipeline | Logistics Reply | Date | Actions |
|---|---|---|---|---|---|---|---|---|
No CS tickets yet CS agents can open tickets for the Logistics team | ||||||||
🎫 New CS Ticket
📎Tap to attach a photo
📋 New Request · طلب جديد للـ CS
📎Tap to attach a photo · اضغط لإرفاق صورة
🗄️ Database Setup (Supabase)
Not ConnectedConnect Supabase to share data across all team devices. Without this, data is only on this browser.
📋 Run this SQL in your Supabase SQL Editor:
🔐 Change Admin PIN
PIN is 4 digits. Enter current PIN to change it.
⚙️ Return Policy
🔗 Customer Portal URL
Share this URL on your website or in order confirmation emails. Customers enter their order number + email to self-serve.
Add a "Returns & Exchanges" link in your Shopify store navigation pointing to this URL.
🗑️ Danger Zone
Clear all local data (for testing). Does not affect Supabase.
Open · مفتوح
0
Awaiting CS
For Me · ليا
0
Assigned or @mentioned
Resolved Today
0
اتقفل النهاردة
Total
0
All time
| Type · النوع | Order | Message · الرسالة | From | To / @ | Status | When | |
|---|---|---|---|---|---|---|---|
No logistics requests yet Logistics can raise notes, order issues and call-customer requests for CS | |||||||
| Order | Customer | Type | Items | Status | Submitted | Actions |
|---|---|---|---|---|---|---|
No CS requests yet Create a request on behalf of a customer using the button above | ||||||
Activity Log
All team actions — approvals, rejections, store credit, deletions
📅
–
| Time | User | Action | Details |
|---|---|---|---|
No activity yet Actions will appear here as the team works | |||
💬 WhatsApp Messages
All inbound customer messages — view threads, link to returns, reply directly
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Select a conversation
Choose a contact on the left to view their messages